Service Strategy
Strategy in service organisations
Strategy is a prerequisite for success in service organisations – for private service companies, hospitals as well as internal service functions. In relation to the customers, strategy concerns which services and products you can deliver, how they can be delivered and through which channels. The strategy constitutes the overall framework for how you want to appear to your customers.
Clear strategic choices create a common direction and represent an important motivation factor to committed employees
Does your organisation have a clear strategy?
- What are the central selection and deselection elements of your strategy? And is the strategy known by all managers?
- Is the strategy known by all employees?
- Can the individual person see himself and how he can make a difference in the strategy?
- Is the strategy recognisable in the daily work?
- Do you systematically follow up on the realisation of the strategy through initiatives, projects and relevant performance measurements?
Implement and strategy
Strategy is a structured process where tools and models are used to structure thoughts and dialogue and to challenge the participants so that the strategy obtains the right sharpness. Strategy is a cyclical process which is to be integrated with the organisation’s yearly cycle so that follow-up and renewal of the strategy are systemised. Strategy is also an acknowledgement and clarification process in which ownership of the strategy is strengthened through involvement.
We assist you with the development of strategies, facilitation of strategy processes and implementation of strategies. We evaluate strategies and their effects, and we jointly carry out follow-up and adjustments.
