Performance Management

Performance measurements and objectives

“Are we actually doing well in our organisation?” This question is difficult to answer without an efficient performance management system. A well-functioning system ensures the right direction and motivation and does not drain the organisation for creativity – and the ability to take chances.

The main challenge is obvious
"How do we create a performance management system and a process which lift the performance of the organisation to a significantly higher level?” The answer is a more nuanced approach to the design of the organisation’s performance management. 

  • Objectives communicate what is important
  • Performance management ensures correlation between strategy and direction as well as the daily work of the employee
  • Performance measurements stimulate and motivate actions among the most important resource of the service organisation: the employees
  • Performance management facilitates ongoing learning and improvement by establishing a loop between measurements, objectives, deviation reporting, feedback and corrective actions

Lift performance to a significantly higher level
An important element in improving performance is to employ the right measurements. The measurements are part of a process which ensures that:

  • Your performance management system has clearly defined objectives – and you ensure that you achieve them
  • Your performance management system comprises a balanced mix of measurements which reflects challenges, characteristics and complexity of the organisation
  • Your organisation has defined various kinds of measurements and linked them to reward/bonus systems
  • Your organisation works systematically with creating a link between measurements and the determined strategic direction

Involvement and deep specialist knowledge
Implement carries out performance management projects focusing on involvement of those who are to manage and “suffer with” the measurements – i.e. managers and employees. We believe in practical implementation and do not leave the organisation until all employees know who is to do what and when. We offer deep specialist knowledge – tailored to the needs of users and customers.