Service Operational Excellence
Service organisations are everywhere
They exist in private and public companies as well internal functions in all organisations, e.g. administrative functions, customer service and purchasing. The success of service organisations basically depends on the ability to give the customers the right perception:
- Of the value of the service in relation to price (functionality)
- Of the delivery of the service (short queue times, flexibility, instruction)
- In connection with using the service (enjoying being at the restaurant, kind service)
Operational Excellence is a state of excellent operational management and continuous development of business processes
The organisation must focus on value creation
Service organisations are knowledge companies with employees who have great expectations to job content and opportunities. Excellent service organisations are capable of giving their customers the right total experience by ensuring that the entire organisation is focused on creating value for the customers.
Customised consultancy
Service organisations have special conditions for management, control and development, since they typically do not sell a physical product, or the physical product is merely a frame to the actual product. The customer is often directly involved in the process, sometimes physically. The demands to a large extent vary from customer to customer. The services are delivered at the same time or are produced across several departments. Finally, there are great fluctuations in demand. Therefore, Implement always delivers customised consultancy to the special needs of service organisations.
Service organisations are knowledge companies with employees who have great expectations to job content and opportunities. Excellent service organisations are capable of giving their customers the right total experience by ensuring that the entire organisation is focused on creating value for the customers.
Customised consultancy
Service organisations have special conditions for management, control and development, since they typically do not sell a physical product, or the physical product is merely a frame to the actual product. The customer is often directly involved in the process, sometimes physically. The demands to a large extent vary from customer to customer. The services are delivered at the same time or are produced across several departments. Finally, there are great fluctuations in demand. Therefore, Implement always delivers customised consultancy to the special needs of service organisations.
