Lean IT & IT Service Management

Increased focus on standardisation and structuring

During the last couple of years, there has been an increased focus on professionalisation in IT organisations which causes IT organisations to focus on standardisation, processes, optimisation and structuring. If your IT organisation focuses on internal processes and you aim at achieving more deliveries and improved quality from the resources available, it is obvious to examine whether: 

  • You have consistent and implemented processes across the entire IT organisation
  • You focus on constant improvement and adaption of your processes
  • You really believe that you do things in the most optimal manner
  • You are sufficiently flexible as to adapting to the customers’ changing demands
  • A common approach exists across all projects

Answering yes to most of these questions may not be that far away. The combination of Lean IT and ITIL (Information Technology Infrastructure Library) has proven a very strong cocktail capable of taking an IT organisation to the next level.

Reap small benefits from the beginning
It is more important to get started with the professionalisation challenge and reap small benefits than inventing a ”state-of-the-art” concept from the beginning and implementing it at a later stage. We work with an extensive tool box within ITIL and Lean IT and have long experience in employing the tools with immediate effects.

Lean IT
We consider an IT organisation to consist of the following five process areas: 

  • Support and helpdesk
  • Operations 
  • Software development
  • Project management 
  • Control and governance

Our services within Lean IT include tools for working with improvements within all five process areas.

ITIL and Service Management
Based on IT’s processes and inspiration from e.g. ITIL, Implement has developed an approach which creates fast and effective process improvement and subsequent implementation.  Involvement, pragmatism and focus on visible effect from the very start are essential elements. In addition, organisational anchoring and implementation are, of course, crucial.