New European lean services survey
Are European service companies ready for the challenges of the future?
Together with our European cooperator Allied Consultants Europe (ACE), Implement Consulting Group has conducted a survey on how well-prepared European service companies are as to handling the challenges of the future. More than 700 managers in private and public organisations in eight different European countries responded to the survey. Thus, the survey provides an accurate and representative picture of the challenges faced by service companies today and in the future and, not least, what the service companies will focus on specifically to meet these challenges.
Therefore, it is our hope that the report will inspire you and your company in your continuous work towards improving the quality of your service processes, optimising your resource usage and productivity and reducing your operating costs.
The report is available as attached in PDF format and in a printed version. You are welcome to contact us, if you want a copy of the printed version.
For more detailed information on the report and the underlying survey or how Implement works with optimisation of service (Lean services, policy deployment, Six Sigma and operations management), you are very welcome to contact Partner Amdi Dines Dalsgaard Hansen (aha@implement.dk, +45 2338 0014). Should there be a broad interest regarding the survey in your organisation, Implement will be happy to make a personal presentation of the report and its conclusions.
Click here to download the report: Lean Services: How service organisations meet future challenges