Service Operational Excellence
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Lean as a lever for transformation of the Danish Prosecution Service
Since the police reform came into force, the Prosecution Service has been in the process of a transformation towards a new way of thinking and working – combining an extremely high level of legal expertise with operations management and a new management paradigm. Lean has been a central lever in this transformation, which in itself is one of the most comprehensive transformations carried out in the public sector in recent years.
Lean as a lever for transformation of the Danish Prosecution Service
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A Lean hospital - training internal Lean consultants
The University Hospital of North Norway is located in Tromsø, has 6,000 employees and covers a geographic area roughly the size of Denmark. After a reorganisation in 2008, the hospital initiated a comprehensive effort to review and improve continuity of care in order to enhance patients’ overall experience of their treatment. The administration has decided that the hospital will implement Lean, with the assistance of Implement Consulting Group.
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Lean in the Danish Prison and Probation Service
The Department for Prisons and Probation, the central agency of the Danish Prison and Probation Service, processes petitions and complaints from offenders and prisoners on remand. In the past, the client office has had trouble keeping case processing times down to an acceptable level, and the resulting backlog of cases has been a source of employee stress. Consequently, in 2006, the client office decided to embark on a journey towards a more Lean workplace.
