Public sector
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Lean in the Danish Prison and Probation Service
The Department for Prisons and Probation, the central agency of the Danish Prison and Probation Service, processes petitions and complaints from offenders and prisoners on remand. In the past, the client office has had trouble keeping case processing times down to an acceptable level, and the resulting backlog of cases has been a source of employee stress. Consequently, in 2006, the client office decided to embark on a journey towards a more Lean workplace.
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A Lean hospital - training internal Lean consultants
The University Hospital of North Norway is located in Tromsø, has 6,000 employees and covers a geographic area roughly the size of Denmark. After a reorganisation in 2008, the hospital initiated a comprehensive effort to review and improve continuity of care in order to enhance patients’ overall experience of their treatment. The administration has decided that the hospital will implement Lean, with the assistance of Implement Consulting Group.
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Management and project development
In 2005 KVL (now Faculty of Life Sciences) decided to merge the large number of institutes into two centres and 12 institutes. A creation of a real change mentally and culturally in relation to management and strategic understanding in KVL was needed. In order to create the right conditions for the implementation of the new forms of management and project management, the project was based on the Action Learning principles.
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Danish doctors waste valuable time on IT
For healthcare professionals such as doctors, nurses, medical secretaries, psychologists and technicians, the pc is not a personal tool. They log onto PCs in multiple locations during the course of a day – and each time they can be using any number of systems. A study carried out at Copenhagen’s Gentofte Hospital found that doctors use 45 min. a day logging onto and out of computer systems – the equivalent of 10% of their workday.
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Re-energising with Appreciative Inquiry
Post Danmark’s Product Management/Marketing department has faced a number of challenges which have created uncertainty and declining organisational self-esteem, resulting in fluctuating satisfaction, impaired drive and capacity for independent initiative as well as increased focus on problems rather than opportunities. An organisational development project, founded on an AI approach, helped create a positive mental shift that optimised human resources and increased motivation and commitment.
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Developing a project culture
Frederikshavn Municipality needed to achieve better overview of all projects under the local authority and create a project culture that would ensure the efficiency of work within and across individual projects. Part of the solution was to carry out a project convention of 65 employees, project managers, project assistants and project owners at a single venue and in an intensive process.
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New organisational structure designed to optimise performance
Designing a new organisational structure within the City of Copenhagen has uncovered a significant potential for optimising the overall performance of the municipal. The following recommendations were submitted: Liberated management group, New division into technical areas, Establishment of administrative communities, Requisitioner-executor-recipient model and Optimal performance of the Technical and Environmental Administration’s tasks.
New organisational structure designed to optimise performance
